Our
Services
SmartMed, LP has
been a leading provider of medical transcription
services since 1981.
Our 26 years of
experience enables us to provide each customer a package
designed
to meet unique
individual needs.
Whether the project
is a total outsourced department or assistance with
daily overflow,
SmartMed will
provide a cost-effective package including timely report
turnaround and
exceptional quality
of transcript.
During the
transition to SmartMed, LP services, our training staff
will work on-site at your
facility ensuring a
smooth transition.
SMARTMED SUMMIT
– Our Electronic Document Platform
Access
Easy-to-use, browser-based web client
Secured
log-on and password-protected access from any
internet-capable computer
Multi-user log-on capabilities
Audit
trails
Transcribed Records
Customer-designed report formats
Immediate access to reports upon transcription
completion
All
transfers via secure socket connection
Online
report-tracking status
“Hold”
status available whereby SmartMed support staff can
research missing or
incomplete information before the report uploads and
prints at your location
Electronic signature and distribution of physician
copies
Data
Patient demographic import
Export capabilities to a variety of systems, including
HL7, XML, ASCII, etc.
Iron Mountain backup system
Secured commercial data center location
DICTATION
OPTIONS
SmartMed-provided Dictation System:
Use of
a SmartMed digital dictation system is provided at no
additional cost
(a
tremendous savings to you, the customer, when the cost
of a system,
maintenance, upgrade, and telephone line expense is
considered)
Toll-free dictation lines
Optional hand-held dictation units can be purchased by
customer.
Software allowing the customer to monitor transcription
activity from their desktop
Three-year archive of physician’s voice files.
Customer-provided Dictation System:
Although we prefer to provide the digital dictation
system, SmartMed offers
transcription coverage using a variety of
customer-provided dictation systems
such as Lanier, Dictaphone, DVI, RTAS, Bytescribe and
Phillips.
STORAGE OF
DICTATED VOICE FILES
For customers using
a SmartMed-provided digital dictation system, or for
voice files
offloaded onto our
system, 3-year voice file storage is provided. This
service is invaluable
in terms of quality
assurance and as a protective measure, ensuring there
will be no
need in the future
to ask a physician to re-dictate.
TRANSCRIPTION
STAFFING
A sufficient number
of transcriptionists are assigned to an account, based
on the average
number of daily
dictated minutes and agreed turnaround time.
SmartMed
Transcription Managers monitor daily increases or
decreases in workload and
assign coverage as
needed to maintain turnaround time.
REPORT
TURNAROUND TIME
Each customer
determines report turnaround time.
QUALITY
ASSURANCE PROCESS
Periodic random
quality reviews are performed on transcriptionists.
Reviews include a
comparison of
transcribed text and dictated voice, accuracy of medical
terminology,
typographical
errors, and punctuation and sentence structure critique.
Quality Assurance
reports are
available to all customers upon request.
PERSONNEL
Medical
transcriptionists comprise approximately 85% of our
total employee group and are
required to have a
minimum of 5 years transcription experience. Additional
staff members
include account
managers, support personnel, supervisors, programmers,
software
trainers,
administration and management personnel.
SmartMed offers a
very competitive wage and benefit package to all
employees. For new
accounts signing a
full-service agreement, SmartMed guarantees an offer of
employment
to all customer
transcriptionists who are recommended by the customer
and meet
SmartMed
qualifications. Transcriptionists are required to pass a
standard 90-day
probationary
period, maintain acceptable quality control standards,
and abide by all
policies and
procedures outlined in the SmartMed Employee Handbook.
Employee benefits
include an incentive pay plan, holiday pay, birthday
pay, paid annual
personal leave
time, contributions toward
medical/life/dental/disability insurance, annual
enhanced health
maintenance programs (mammography, vision), 401(k) plan
and
credit union
membership.
PRIVACY AND
SECURITY RULES
All systems and
procedures are HIPAA compliant. SmartMed maintains a
full-time Director of
HIPAA Compliance
whose credentialing and experience is that of an HIM
director. The
responsibility of
the director is to oversee SmartMed policies, procedures
and software in
terms of privacy,
security and HIPAA compliance.
CUSTOMER SUPPORT
SERVICES
SmartMed provides
24/7 support contacts.
IN SUMMARY
Once it is decided
that SmartMed has been contracted to service your
account and we have
sample formats of
all worktypes to be done, we can schedule installation
and training at
your site within 30
days.
If we may be of
service or provide additional information, please let us
know. At your
convenience, we
would welcome an opportunity to visit with you.
